[Important] Updated Timelines & Detailed Information About the Progress
about 7 years ago – Sun, Sep 03, 2017 at 01:47:55 AM

Hi everyone, 

THANK YOU SO MUCH for your patience and understanding. We apologize for the delay in our updates. The past two weeks we have been on roller coasters and have been all hands on our fulfillment process... We understand there's no better way than being transparent, which is our promise to you. From now on, we will post updates on a minimum weekly basis to all of you about our fulfillment process. 

State of the Situation:

• All productions are completed (all 1200 Kickstarter products)

• Our original packaging factory went away... Long story short, we were referred to them by one of our potential future distributors and as the deal with the distributor didn't go through, this packaging factory went away at the same time...
• We found a new packaging factory within a few days. Within 2 weeks, the new packaging factory packed and wrapped all products (see below). We were ready to ship last week, until we quality-checked a sample of products two days ago. We found out that the packaging factory missed an important design that essentially makes it easy to open the box and protects the glass, which they promised to add after our review of their samples. The current package doesn't have the pre-cut and pre-folded line to assist unboxing, which could result in breaking the glass during the unbox process.  

• Unboxing is an important part of the user experience. We understand how exciting it is to unbox a new product that everyone has waited for. We have been holding a product standard that is higher than the industry norm. We are determined to deliver the best user experience when you receive the products. We have forced the packaging factory to unpack all products, reproduce all the packages and re-pack them for shipping. 

This process however will cause an estimated delay of 50 days in our fulfillment process. 

Here is how we estimated the 50-day delay. We also learned an important lesson to budget more time for unexpected situations. It might not take 50 days, but we want to be safe this time. 

• Factory workers are taking shifts to unpack all 1200 of packages to take the glass products out (3 days)
• The packaging factory is working on re-producing sample packages for us to review and approve (7 days in total, shipping samples will take a couple of days) 
• Our glass products might be broken during the unpacking process. If the percentage of products broken is too high, we will have to engage with our production factory to reproduce products (10-15 days) 
• All re-packaged products will be shipped to Beijing to prepare for shipping via EMS (4 days) 
• Our team will print out the shipping labels and ship the 1200 products by ourselves via EMS (3 days)
• Shipping internationally to all of you around the world (5-10 days) 
• Unexpected situation process, if it happens (8 days)

Our Solutions

• The reviewing process has started and we will make sure to continue quality check during and after the packaging productions to make sure there's no further delay
• We will keep you posted on a minimum weekly basis in terms of our progress
• We are working on a temporary solution, so those of you who need the products soon and who are fine with the current packaging could receive the products as soon as possible. This update will come on Monday EST, the latest. It might include an option to ship for those of you who are okay with the current packaging. Please comment on this update if you feel okay with the current packaging. 

In the meantime, we have opened up a U.S. phone line to help answer all questions. If you are outside of the U.S., please feel free to contact us via Skype or Facebook. We are happy to answer all questions you have:

• Phone: +1-917-725-3134
• Email: [email protected]
• Skype: [email protected]
• Facebook: @luckeynums

Our Apologies

We are truly sorry about the delay in the process. Nothing feels worse than not being able to deliver our promise to you, which was to ship in August. We did learn so much during this whole process. We can't thank you enough for your patience and understanding. You have witnessed a small team of a couple of Millennials grow stronger and tougher. 

We have been responding to the private messages, but for some reason we didn't get notifications for all the comments posted on our page. We sincerely apologize for the delay in our reply to the people who commented on our page. We are sorry again about the delay. We will be reaching out individually via DM or phone to make sure we address all your concerns.

THANK YOU SO MUCH AGAIN FOR BELIEVING IN US!!! We have a dream to transform the laptop and trackpad world. We are determined and focused. We are getting stronger and stronger.

GO TEAM NUMS!

Many many many thanks again for your patience and understanding.

Sorry again,
Team Nums

P.S. We were on AMC on 8/21 not sure if any one of you caught it. We were featured in the program NEWSWATCH on AMC. We will be in the show again on 9/25. Stay tuned!!

FINAL confirmation survey OUT! 1st round of production DONE! (Please Read)
about 7 years ago – Sat, Sep 02, 2017 at 01:34:58 PM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Completed Surveys Will Be Locked Down in 24 Hours
over 7 years ago – Wed, Aug 16, 2017 at 12:37:04 AM

Hi everyone, 

Thank you for completing your confirmation surveys. We can't wait to share our invention with you all. We have received about 80% of the confirmations and will lock down these surveys in 24 hours, by the end of day of 8-16-2017. The shipping process for the early bird backers will start on the next day. If you need to update your reward or shipping address, you still have a day to do so :) 

We also want to remind the backers that haven't completed the confirmation surveys. We won't be able to ship products to you until we receive the confirmations... We appreciate you taking the time to confirm your MacBook models and shipping addresses. Thank you! 

As always, please feel free to let us know if you have any questions. Team Nums is super excited about shipping the products out to you. So far everything has been going well and we are on track to deliver products to our early backers by the end of August. 

Many thanks again for everything!

Best,
Team Nums

Thank You All So Much & Next Steps
over 7 years ago – Tue, Aug 01, 2017 at 06:55:30 PM

Team Nums, YOU ARE AWESOME!! 

6 weeks. 1176 of you. $65,634 raised. Thank you so much!!! 

What an incredible experience. Thank you to everyone who visited our page, shared our posts, told friends about us, and more importantly who backed us. We are truly grateful for all the support we have received. You are our motivation. We are transforming laptop trackpads together. 

Thank you. Thank you. Thank you. 

Next Steps

As we mentioned in our previous posts, it takes Kickstarter 2 weeks to process your payments and transfer the funds to our account. We are advised to wait for a week to start the final confirmation survey. More than 200 of our early bird backers filled the optional survey last time, our team has started the fulfillment process already (yes, we can't wait to share our invention with you). If everything goes well with the payment, we should be able to ship products to these early bird backers within the first week we receive the funds from Kickstarter. 

Below is our estimated timeline for the month of August: 

• Week of 7/31, send out final confirmation survey to all our backers
• Week of 8/7, receive funds from Kickstarter and complete the confirmation process
• Week of 8/14, ship products to our early bird backers (as our manufacturers have started producing a small amount of products)
• Week of 8/21, second round of production + packaging
• Week of 8/28, complete QC and packaging

We expect to ship our early bird backer's products in the week of 8/14 and the rest of our backers' products will be shipped in the first 2 weeks of September. 

This is a relatively ambitious timeline. We are running full speed to make sure you receive our products as soon as possible, because we can't wait!! 

Stay tuned for the final confirmation survey that will be sent out later this week. 

Please feel free to let us know if you have other questions in the meantime. You could reach us at [email protected] :) 

Many many thanks again. We are immensely grateful. 

Best,

Team Nums

Team Nums, We Made It AGAIN!! Stretch Goal UNLOCKED + Surprise Rewards!
over 7 years ago – Sat, Jul 29, 2017 at 09:21:02 AM

WE MADE IT AGAIN!!
$60K Stretch Goal UNLOCKED!! 

Team Nums, you are absolutely amazing! We nailed it, again! We are so grateful for your support and help. It's not an easy journey. Together, we all at times wondered and questioned, but we all decided to march forward. THANK YOU SO MUCH for your continuous support! Thank you!!  

As we promised, we are launching a new color. Many of you commented that you prefer a bright and pop color. The color gold was mentioned specifically in many comments. We heard you and we are presenting to you the new member to the Nums™ family - Nums™ GOLD.

As always, we want to be transparent about the process, challenges and risks: 

• Because the color ink is different, our defect rate is currently higher than the rate of our existing products. Mainly, after using the new color ink, manufacturers found it harder to get rid of the bubbles during the coating process. Higher defect rate means higher cost, as we only select the ones that meet our standards and have to throw away all defected products... 
• It also takes longer for the manufacturers to produce colored versions, because our manufacturers have to order from other places based on the total number of orders from Kickstarter in the next 60 hours. For other existing Nums™ products, our manufacturers have already started the production process, so we could ship on time. 
• The packaging will be different from our existing products. We order our packaging from separate manufacturers. They are different because we picked the best ones for the hardware production and package production. The packaging company will have to increase order based on our campaign results. However, we don't want you to wait; we have been trying other secure packaging ideas for our hardware. 

Our goal has always been to provide the world-class products for you. So we will not compromise quality on any detail. We expect the process for Nums™ GOLD will be longer and we appreciate your understanding and support. 

Compatible MacBooks and price details: 

• MacBook 12" (USB-C). $42. Expected to deliver in October 2017
• MacBook Pro 13" (2016-2017 Model). $49. Expected to deliver in October 2017
• MacBook Pro 15" (2016-2017 Model). $58. Expected to deliver in October 2017

How to order:

• If you have already backed our existing Nums™ products and want to add an additional Nums™ GOLD, please feel free to update your pledge amount adding the price of the GOLD
• If you have already backed our existing Nums™ products and want to switch to Nums™ GOLD, please feel free to edit and change your reward to the GOLD.

We are happy to answer all your questions. Please feel free to let us know. 

Surprise Reward x2

Wait, there're more :) 

In our last post, we shared that we have achieved significant breakthroughs on the Windows development. Today, we are proud to share that we are officially launching Nums™ for Surface. Along with it, we are also adding a reward for MacBook Air 11", based on popular demand. 

More information about Nums™ for Surface will be in our campaign page. Here is a sneak peek of Nums™ for Surface Book:

 We have 2 color options for Surface :

• White Ink ($39): Surface Pro 4, Surface Laptop, Surface Book; Expected to deliver in October 2017
• Silver Metallic Ink ($42): Surface Book; Expected to deliver in October 2017

 Nums™ for MacBook Air 11" is also priced at $39. Expected to deliver in October 2017.

• If you have already backed our existing Nums™ products and want to add an additional Nums™ for Surface product or Air 11", please feel free to update your pledge amount adding the price of the selected new product 
• If you have already backed our existing Nums™ products and want to switch to Nums™ for Surface or Air 11", please feel free to edit and change your reward to the selected reward

Only 60 hours left. If you or your friends previously missed Nums™ because of model reason, you still have time! Help us share the good news and spread the word. Don't forget to sign up here and share the link with your friends and family. We prepared a small token of thank you prize when your friend backs us. 

Nums™ family is getting bigger and stronger than ever. We are immensely grateful. 

THANK YOU ALL SO MUCH AGAIN! 

Sincerely,
The Nums Team